US Consumer Privacy Notice

Last updated: October 1, 2024

1. About this Privacy Notice

Pursuant to the California Consumer Privacy Act, Colorado Privacy Act, Connecticut Data Privacy Act, Montana Consumer Data Privacy Act, Oregon Consumer Privacy Act, Texas Privacy and Data Security Act, Utah Consumer Privacy Act and Virginia Consumer Data Protection Act (collectively, “U.S. Consumer Privacy Laws”), Elsevier Inc. and its affiliates in scope of the U.S. Consumer Privacy Laws (“we,” “us” or “our”) are providing this U.S. Consumer Privacy Notice (“Notice”). This Notice supplements our Privacy Policy. Terms used but not defined shall have the meanings ascribed to them in the applicable U.S. Consumer Privacy Laws. This Notice does not apply to personal information that we process on behalf of our customers or that we collect from job applicants, contractors, or employees.

2. Personal Information Collected, Processed and Disclosed

We collect, and have collected and disclosed in the preceding 12 months, the following categories of personal information:

Identifiers such as a real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, account name, and other similar identifiers.
Personal information as defined in the California customer records law, such as name, contact information, education, employment, employment history, and financial information.
Characteristics of protected classifications under California or federal law such as gender, date of birth, and marital status.
Commercial information, such as transaction information, purchase history, financial details, and payment information.
Internet or other electronic network activity information, such as browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements.
Geolocation data, such as approximate device location.
Audio, electronic, visual, and similar information, such as images and audio, video, or call recordings created in connection with our business activities.
Professional or employment-related information, such as job title, work history, and experience.
Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, a consumer’s preferences and characteristics.
Sensitive personal information, such as personal information that reveals a consumer’s passport number, racial or ethnic origin, and account log-in and password.

We collect this personal information from you and from other categories of sources such as: our affiliates; our customers; public and publicly available sources; our third-party resellers and referral partners, data suppliers and service providers; partners with which we offer co-branded services or engage in joint event or marketing activities; social networks; news outlets and related media; and the organization with which you are employed or affiliated.

We may use or process each of the above categories of personal information to operate, manage, and maintain our business, to provide our products and services, to communicate with you, for our vendor management purposes, and to accomplish our business purposes and objectives, including, for example, using personal information to: develop, improve, repair, and maintain our products and services; process or fulfill a request or other transactions submitted to us; personalize, advertise, and market our products and services; conduct research, analytics, and data analysis; maintain our facilities and infrastructure; undertake quality and safety assurance measures; conduct risk and security control and monitoring; prevent, detect and investigate fraud or other illegal actions; perform identity verification; perform accounting, audit, and other internal functions; comply with law, legal process, and internal policies; maintain records; exercise and defend legal claims; and fulfill legal obligations.

We disclose, and have disclosed in the preceding 12 months, each of the above categories of personal information for our operational business purposes to all of the following categories of third parties: affiliates; customers; service providers, agents, and representatives; business and joint venture partners; and other parties where required by law or to protect our rights.

Subject to your consent where required by applicable law, we may use sensitive personal information specifically for the following purposes: perform our services or provide products or services as requested by you; prevent, detect and investigate security incidents or malicious, deceptive, fraudulent or other illegal actions; short-term, transient use such as displaying first party, non-personalized advertising; perform services on our own behalf, such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, or providing analytic services, storage or similar services for the business; and activities relating to quality and safety control or product improvement.

3. Personal Information Sold

We do not sell personal information to third parties within the scope of the application of the U.S. Consumer Privacy Laws.

4. Personal Information Shared

We share for purposes of cross-context behavioral advertising or targeted advertising, and have shared for such purposes, in the preceding 12 months, with advertising networks, internet service providers, data analytics providers, operating systems and platforms, and social networks each of the following categories of personal information:

Identifiers such as online identifier, Internet Protocol address, and other similar identifiers.
Internet or other electronic network activity information, such as browsing history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements.
Geolocation data, such as approximate device location.
Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, a consumer’s preferences and characteristics.

We do not knowingly share the personal information, including the sensitive personal information, of minors under 16 years of age within the scope of the application of the U.S. Consumer Privacy Laws.

5. Retention

We retain your personal information for as long as necessary to provide our products and services to you and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting, and preventing fraud and abuse, and enforcing our agreements. The criteria used to determine retention periods includes the legal limitation of liability period, agreed contractual provisions, applicable regulatory requirements, and industry standards.

6. Consumer Rights and Requests

If you are a California, Colorado, Connecticut, Montana, Oregon, Texas, Utah or Virginia resident:

Right to Know. You may request to know whether we process your personal information and to access such personal information.

In addition, if you are a California resident, you may request that we disclose to you the following information as required by law: (i) the categories of personal information we collected about you and the categories of sources from which we collected such information; (ii) the business or commercial purpose for collecting or sharing personal information about you; (iii) the categories of personal information about you that we shared and the categories of third parties to whom we shared such information; and (iv) the categories of personal information about you that we otherwise disclosed, and the categories of third parties to whom we disclosed such personal information.

If you are an Oregon resident, you may also request that we disclose to you (i) the categories of personal information we process about you and (ii) the third parties to which we have disclosed your personal information.

You may request to receive a copy of your personal information, including specific pieces of personal information, including, where applicable, to obtain a copy of your personal information in a portable, readily usable format.

Right to Delete. You may request that we delete your personal information, subject to certain exceptions. If you are a California or Utah resident, this applies to personal information we collected from you.

Right to Correct. You may request to correct inaccuracies in your personal information.

Right to Opt-Out. You may request that we do not share your personal information for cross-contextual behavioral advertising or targeted advertising by utilizing the “Cookie Settings” link on our websites that use tracking technologies for such purposes or by sending an opt-out preference signal supported by your device or browser. Your use of an opt-out preference signal will apply only to your device or browser and not to other personal information that is not linked to your device or browser.

In addition, if you are a Colorado, Connecticut, Montana, Oregon, Texas or Virginia resident, you may request to opt out of the processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

Right Not to Receive Discriminatory Treatment. We will not unlawfully discriminate against you because you exercise any of your rights under the U.S. Consumer Privacy Laws.

7. How to Make a Request

You may make a request described above via our Privacy Support Hub, telephone at 1-800-843-6476, or U.S. Mail:

Elsevier Inc. Attn: Privacy Office 230 Park Avenue, Suite 800 New York, NY 10169 USA

You may be required to submit proof of your identity for certain of these requests to be processed. Such information may include your name, address, date of birth and government ID. This information will be used only for the purposes of verifying your identity and processing your request. We may not be able to comply with your request if we are unable to confirm your identity or to connect the information you submit in your request with personal information in our possession.

You may designate an authorized agent to make a request on your behalf subject to proof of identity and written authorizationas required under the applicable U.S. Consumer Privacy Laws. Requests made through an authorized agent should be made to us via our Privacy Support Hub opens in new tab/window or telephone at 1-800-843-6476. As part of our verification process, we may request that the agent provide, as applicable, proof concerning his or her status as an authorized agent. In addition, we may require that you verify your identity as described above or confirm that you provided the agent permission to submit the request.

We will respond to your request consistent with applicable law. If you are a Virginia resident and we refuse to take action on your request, you may appeal this refusal within a reasonable period after your receipt of the decision by submitting a request for appeal via our Privacy Support Hub opens in new tab/window.

8. Notice of Financial Incentives

We do not offer financial incentives, including price or service differences, to consumers in exchange for the collection, retention, sale or sharing of their personal information.

9. De-Identified Information

Where we maintain or use de-identified data, we will continue to maintain and use the de-identified data only in a de-identified fashion and will not attempt to re-identify the data.

10. Changes

We will update this Notice from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact

If you have any questions or concerns regarding this Notice or our processing of your personal information, please contact us via our Privacy Support Hub opens in new tab/window.