Data-driven journal feedback is a gift

Each year, Elsevier collects over 180,000 online questionnaire responses from authors, reviewers and journal editors globally in what may be the largest and most comprehensive feedback program of its kind in STM publishing.

Covering all parts of the publishing process, this feedback provides great insight into which areas work well and which should be targeted for improvement. Moreover, it gives each participating journal a sense of how it fares relative to comparable journals in its field. (Note: The surveys are carefully managed to ensure that no individual is contacted more than once every six months, regardless of the frequency of their authoring and reviewing activities.)

The evolution of our feedback programs

Elsevier’s Author Feedback Program (AFP) launched in 1999 with paper questionnaires sent to authors of a small pilot group of journals. Our colleagues quickly recognized the value of gathering feedback, and they extended the program to cover most Elsevier journals via an online survey platform.

Today, corresponding authors of primary research articles receive an invitation to complete the survey within a fortnight of their article publication. This functionality and timing mean that in addition to giving feedback, authors can ask for someone to contact them regarding any outstanding issues with their article.

In 2005, the Editor Feedback Program (EFP) and Reviewer Feedback Program (RFP) made their debuts. The EFP targets those editors who have direct relationships with the publishing and journal management staff at Elsevier. As well as gathering feedback, it can be instrumental in starting conversations about any difficulties experienced by editors.

The third key set of contributors to journals are reviewers. The RFP gathers feedback on their experience, and aggregated reports can be shared both with editors and with relevant Elsevier teams, such as those that oversee our Editorial Manager submissions system.

The most recent addition — the Unsuccessful Submissions Feedback Program (USFP) — focuses on authors who have received a rejection. Their feedback is key for developing strategies to help find a home for all valid articles, an objective that underpins our Article Transfer Service 打開新的分頁／視窗.

Feedback programs inform strategy

The results from the surveys are used for a multitude of reasons, from determining strategies for a journal or journal portfolio to using aggregated feedback to prioritize more general journal development and improvement initiatives.

“The feedback programs provide an excellent way for us to take stock and assess how we are performing in the eyes of our key stakeholders,” said Ginny Pittman 打開新的分頁／視窗, Executive Publisher in Health and Medical Sciences at Elsevier. “From there, we can adapt our journal strategy and the submission journey to ensure we continue to meet the needs of our author, reviewer and editor communities.”

As the pilot progresses, it will be possible to segment the feedback program scores for the pilot journals to see how the ratings change — both for the authors receiving the new reports and for the reviewers completing them.

The topic of structured peer review was recently featured in this article in Nature 打開新的分頁／視窗.